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Frequently Asked Questions

I entered my username and password, but they’re not working.

Did you sign up and activate your account? If not, go to the Sign Up page. You’ll need your Jurisdictional user name and password and, if you’re a teacher, your Certification Number.

Are you entering your username and password correctly? If you are, try going to the Forgot Password page and we’ll send you a new password.

What is a Jurisdictional username and password, and how can I get one?

Each school authority in Alberta has a username and password. You should be able to get yours from your teacher, principal, or technology contact.

Computers in many Alberta schools are automatically signed in to their jurisdictional accounts. Check the top of the page to see if your computer has been automatically signed in. You can tell if your computer is already signed in if a username and password is displayed on the top right corner of the screen.

Let us know if this information was helpful.